This unit involves the skills and knowledge required to recognise the impact of human capabilities and limitations on human performance in a rail environment.

It includes describing human error and error management and identifying factors that impact on human performance.

This unit involves the skills and knowledge required when applying human factors principles to safety critical roles. This unit is intended for rail workers who are performing safety critical activities as part of their job role and for whom an awareness of human factors can lead to improvements in safety and performance.

For this unit human factors is defined as the scientific discipline that is concerned with the application of information about human characteristics, capacities, and limitations to the design of tasks, equipment and work environments.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Describe human error and error management

1.1

Differences between errors and violations are identified

1.2

Factors contributing to errors and violations are identified

1.3

Consequences of human error are identified

2

Identify factors thatimpact on human performance

2.1

Individual capabilities and limitations that impact on human performance are identified

2.2

Factors relating to the organisation and wider system that impact on human performance are identified

2.3

Factors relating to interaction with others that impact on human performance are identified

2.4

Factors relating to how the design and operation of plant, equipment and technology can impact on human performance are identified

2.5

Factors relating to rules and procedures that impact on human performance are identified

2.6

Factors relating to work environment that impact on human performance are identified

3

Apply strategies for managing human error

3.1

Strategies to mitigate errors are identified

3.2

Individual strategies to mitigate human errors are applied

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

describing principles of human error

identifying human performance limitations and capabilities that affect work performance

identifying impact of factors relating to the organisation and wider systems in which people work on human performance

identifying impact of individual capabilities and limitations

identifying impact of interaction with others including:

communication on human performance

group dynamics on human performance

supervision on human performance

team coordination on human performance

team experience on human performance

identifying impact of rules and procedures on human performance

identifying impact of the design and operation of plant and equipment including technology, vehicles, tools, rollingstock and infrastructure on human performance

identifying impact of the work environment including workspace, weather and surrounds on human performance and giving consideration to design, usability, comfort and suitability.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

factors that contribute to human error

impact of factors relating to the organisation and wider systems in which people work on human performance

impact of individual capabilities and limitations including:

cognitive factors on human performance

demographic factors on human performance including age, gender and mobility

individual differences

physical factors on human performance

physiological factors on human performance

psychological factors on human performance

impact of interaction with others including:

communication on human performance

group dynamics on human performance

supervision on human performance

team coordination on human performance

team experience on human performance

impact of plant and equipment including technology, vehicles, tools, rollingstock and infrastructure on human performance including consideration of design, usability, reliability and suitability

impact of the work environment including workspace weather and surrounds on human performance including consideration of design, usability, comfort and suitability

impact of workplace rules and procedures on human performance including consideration of design, usability and suitability

individual strategies

safety awareness including principles of human error.

Assessors must hold credentials specified within the Standards for Registered Training Organisations current at the time of assessment.

Assessment must satisfy the Principles of Assessment and Rules of Evidence and all regulatory requirements included within the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in a workplace environment.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment must include:

a range of relevant exercises, case studies and/or simulations

applicable documentation including legislation, regulations, codes of practice and workplace procedures.

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Rail Sector.

F – Safety Management